This privacy policy explains how Klaxyronoz (“we”, “us”, “the studio”), located at 20 Grosvenor St, Toronto, ON M4Y 2V5, Canada, collects, uses and protects information that you share with us when you visit our website, contact us, or book a consultation. Please read it carefully — by using our services you confirm that you understand and agree to the practices described below.
1. Information we collect
We aim to collect only the information that is genuinely necessary to provide a thoughtful service. The categories of information we may collect include:
- Contact details you provide voluntarily through our contact form, such as your name, email address and the content of your message.
- Booking details when you reserve a consultation, including session preferences and any notes you choose to share with us.
- Technical data automatically logged by our hosting provider, such as anonymised IP address ranges, browser type, device category, referring page and approximate region.
- Cookies and similar technologies as described in our separate cookies policy. These are limited to what is strictly necessary plus optional analytics if you have given consent.
2. Why we collect it
The information described above is used for the following clearly defined purposes:
- To respond to your enquiries and arrange consultations at a time that suits you.
- To prepare a useful, individualised hydration routine and remember your preferences across sessions.
- To send service-related communications such as appointment confirmations and follow-up notes.
- To improve the quality, security and accessibility of our website through aggregated and anonymised analytics.
- To meet legal, accounting and tax obligations applicable to a small studio in Ontario, Canada.
3. Legal basis for processing
We rely on the following legal bases under applicable Canadian and international privacy laws: your freely given consent (for example, when you submit our contact form or accept optional cookies); the performance of a contract (when you book a paid session); compliance with legal obligations (such as keeping basic financial records); and our legitimate interest in operating, securing and improving the website in a balanced and transparent manner.
4. How we share information
We do not sell or rent your personal information to third parties. We may share limited information only with carefully selected service providers who help us operate the studio, such as our website host, our email provider and our scheduling tool. These providers are contractually bound to protect your information and to use it strictly for the purposes we instruct.
We may also disclose information if required to do so by a lawful request from a competent authority, or where strictly necessary to protect the rights, safety or property of the studio, our clients or the public.
5. International transfers
Some of our service providers may store or process information on servers located outside Canada, including in the United States and the European Union. Where this happens we apply appropriate safeguards, such as standard contractual clauses or an equivalent recognised mechanism, to keep your information protected at a comparable level.
6. How long we keep information
We retain personal information only for as long as it is needed for the purpose for which it was collected, or for as long as the law requires. As a general guide:
- Contact form messages are kept for up to 24 months and then deleted.
- Active client session notes are kept for the duration of our working relationship plus a reasonable follow-up period of 24 months.
- Financial and tax records are kept for the period required by Canadian law, typically six to seven years.
7. Your rights
Subject to applicable law, you have the right to access the personal information we hold about you, to correct inaccurate or incomplete information, to ask us to delete information that is no longer needed, to withdraw consent at any time, to object to certain processing activities, and to lodge a complaint with the relevant supervisory authority. To exercise any of these rights, please contact us through the details on our contacts page.
8. Security
We use reasonable technical and organisational measures to protect your information, including encryption in transit, restricted access to internal systems, regular software updates and staff training. No method of transmission over the internet is perfectly secure, but we work hard to keep risks low and to react quickly if anything unexpected occurs.
9. Children
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.
10. Updates to this policy
We may update this policy from time to time to reflect changes in the way we work or in the legal landscape. Any updates will be published on this page with a new “last updated” date. Material changes will be highlighted on the home page where appropriate.
11. Contact
If you have any questions about this policy or about how we handle your information, please reach out via our contacts page. We aim to respond within five working days.